Reset Your MBCC Password Using a Web Browser

Reset Your MBCC Password Using a Web Browser

If you have forgotten your password or are off campus, you can use Microsoft's Self-Service Password Reset (SSPR) portal.

Before You Begin

You must have previously registered at least two (2) account recovery information (such as a phone number, email address, or Microsoft Authenticator app).

Steps

Step 1: Open the Password Reset Portal

  1. Open your web browser.
  2. Go to: https://passwordreset.microsoftonline.com/

Step 2: Verify Your Identity

  1. Enter your MBCC email address.
  2. Complete the verification challenge if prompted.
  3. Select Next.

Step 3: Complete Verification

  1. Select one of the available verification methods.
  2. Follow the on-screen instructions to complete verification step 1.

    Your options above may vary depending on the SSPR methods set up on your account.
  3. You are required to complete two verification steps.  Follow the on-screen instructions to complete verification step 2.

Step 4: Create a New Password

  1. Enter your new password.
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    Rules for setting your new password. 
    Your new complex password cannot be a previous password used at MBCC, cannot contain an identifiable part of your name or commonly used passwords.  It requires a minimum of 8 characters and at least three of the following:
    • At least 1 capital letter
    • At least 1 common letter
    • At least 1 number
    • At least 1 special character (example: !, *, $, ^, ?, &, @, #,%, etc).
  2. Confirm your new password.
  3. Select Finish.
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Note: It may take a few minutes before all services recognize your new password.

After Changing Your Password

AlertWhen next on a MBCC Campus, immediately update the MBCC Staff or Student Wi-Fi password for all devices connected to the Campus Wi-Fi. 
This is critical to prevent your account from being locked as devices attempt to connect with the old password.
Remember to use the new password to sign into all services.

Your new password will automatically synchronize to:
  1. Email
  2. Microsoft Teams, OneDrive and/or Microsoft 365 applications
  3. MyMBCC (iSIMS)
  4. MBCC's VLE (Moodle)
  5. Campus Wi-Fi
  6. All other systems that use your MBCC credentials.

Need Help?

If you are unable to complete the self-service password reset process, do not have access to your registered verification methods, or encounter an error while verifying your identity, please contact the ICT Department for assistance.

Common reasons you may require assistance include:
  1. Forgotten recovery information
  2. Lost or replaced mobile phone
  3. Missing verification options
  4. Account lockout
  5. Self-Service Password Reset not previously configured
  6. Password reset completed successfully, but access to MBCC services has not yet been restored
When contacting ICT, be prepared to verify your identity to protect the security of your account.
The ICT Department can assist with:
  1. Password resets
  2. Account lockouts
  3. Sign-in issues
  4. Multi-Factor Authentication (MFA) problems
  5. Synchronization issues between MBCC systems
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Security Reminder:
Never share your password with anyone, including ICT staff. ICT personnel can assist with resetting your password but will never ask you to disclose your current password.