Preparing for an MBCC Microsoft Teams Session

Preparing for an MBCC Microsoft Teams Session

MBCC uses Microsoft Teams for online meetings, virtual classes, student consultations, and other real-time (synchronous) learning activities. To ensure the best experience, students and staff should prepare their device and test Teams before their scheduled session.

Before Your Session

To participate in a Teams meeting or online class, you should:
  1. Have an active MBCC account.
  2. Know your MBCC email address and password.
  3. Install the Microsoft Teams application on your device.
  4. Verify that your microphone and speakers are working.
  5. Ensure you have a stable Internet connection.
  6. Join the session a few minutes early to resolve any technical issues.
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Tip: Although Teams can be used from a web browser, the desktop and mobile applications generally provide the best experience.

Installing Microsoft Teams on a Windows PC or Mac

Step 1: Download Microsoft Teams

Download Teams from Microsoft's official website:
Download Microsoft Teams - https://www.microsoft.com/microsoft-teams/download-app

Step 2: Install Teams

  1. Open the downloaded installer.
  2. Follow the on-screen instructions.
  3. Allow the installation to complete.

Step 3: Sign In

  1. Open Microsoft Teams.
  2. Enter your MBCC email address.
  3. Select Next.
  4. Enter your password.
  5. Complete any additional sign-in or Multi-Factor Authentication (MFA) steps if prompted.

Installing Microsoft Teams on a Mobile Device

Android Devices

Google Play Store - https://play.google.com/store/apps/details?id=com.microsoft.teams

Apple iPhone and iPad

Apple App Store - https://apps.apple.com/app/microsoft-teams/id1113153706

Sign In on Mobile

  1. Install and open Microsoft Teams.
  2. Sign in using your MBCC email address.
  3. Enter your password.
  4. Complete any additional verification steps if required.

Test Your Audio and Video

Before your session begins:
  1. Open Microsoft Teams.
  2. Select your profile picture.
  3. Open Settings.
  4. Select Devices.
  5. Verify that the correct:
    1. Speaker
    2. Microphone
    3. Camera are selected.
  6. Perform a test call if available.

Joining a Teams Class or Meeting

You may receive a Teams meeting invitation through:
  1. Email
  2. Microsoft Teams
  3. MBCC's VLE (Moodle)
  4. A shared meeting link from your lecturer
To join:
  1. Open the meeting link or invitation.
  2. Select Join Now.
  3. Verify your camera and microphone settings.

  4. Select Join Meeting.

Online Class Etiquette

To create a productive learning environment:

Before Joining
  1. Join 5 to 10 minutes early.
  2. Ensure your device is charged.
  3. Find a quiet location with minimal distractions.
During the Session
  1. Mute your microphone when not speaking.
  2. Use the Raise Hand feature when appropriate.
  3. Participate respectfully in discussions.
  4. Use the Meeting Chat for questions and comments.
  5. Keep your camera on if requested by your lecturer.
After the Session
  1. Review any recordings or shared resources.
  2. Check Teams and the VLE for assignments and announcements.

Troubleshooting Common Issues

I Cannot Sign In
  1. Verify that you are using your full MBCC email address.
  2. Confirm your password is correct.
  3. Test access to MyMBCC at https://mymbcc.edu.jm.
I Cannot Hear Anything
  1. Check your speaker volume.
  2. Confirm the correct audio device is selected in Teams.
  3. Disconnect and reconnect headphones if applicable.
Others Cannot Hear Me
  1. Confirm your microphone is not muted.
  2. Verify the correct microphone is selected in Teams Settings.
  3. Test your microphone using another application.
My Video Is Not Working
  1. Ensure your camera is connected.
  2. Close applications that may already be using the camera.
  3. Verify camera permissions have been granted to Teams.

Need Help?

If you are unable to install Microsoft Teams, join a meeting, access your MBCC account, or experience audio/video issues that cannot be resolved using the steps above, please contact the ICT Department for assistance.
The ICT Department can assist with:
  1. Teams installation and configuration
  2. Sign-in issues
  3. Microsoft 365 account problems
  4. Audio and video setup
  5. Classroom meeting access
  6. Mobile device configuration
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Tip: To avoid missing important classes or meetings, install Microsoft Teams and test your microphone, speakers, and camera before the start of the semester. This ensures you are ready to participate in online learning from day one.